Comcast is Nice, Frustrating Man

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We've been fielding some inquiries lately from news organizations, asking our thoughts about recording customer service interactions. Will Vincent and the Sleepy Comcast guy inspire copycats? Will people try to game the system for kicks and national acclaim? Well, some guy tried to goad a Comcast rep during an intent to cancel call...

We’ve been fielding some inquiries lately from news organizations, asking our thoughts about recording customer service interactions. Will Vincent and the Sleepy Comcast guy inspire copycats? Will people try to game the system for kicks and national acclaim? Well, some guy tried to goad a Comcast rep during an intent to cancel call…



…but it seems the call center is already hip to the game. Bad for viral video makers, good for consumers.

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