T-Mobile Hopes You Forget Your Security Deposit

Shh, no one must know we have their deposits…

Even though Raymond has had two lines with T-Mobile for two years, they still don’t trust him. When he wanted a third line, they asked for $250 security deposit, refundable after one year. Ray writes:

    It has been 2 months longer than 1 year, so I called them up tonight to figure out what was going on with this. Kristin…informed me that the money that is taken for a security deposit is not automatically refunded .. in fact, they get to hold onto it as long as they want until the customer calls about it and submits a formal request to have a refund.

That’s worse than a landlord. What does Catherine Zeta Jones do with all those unclaimed deposits? Maybe she hides them in her balloons. She has a hot air balloon collection, didn’t you know? Pervos.

Do any other companies make you beg for your deposit back? It certainly seems a poor, if not deceitful, business practice.

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  1. Do they have Qwest as a cell provider out east? I havn’t had any hassle with them.

  2. Ben Popken says:

    Robert writes:

    “I am a customer care rep at Cingular Wireless (yes, yes, I know I’m hated… but I am one of the good ones). Anyway, in regards to the posting today entitled “T-Mobile Hopes You Forget Your Security Deposit”, this is industry standard. Unless you cancel your account, the deposit will be held until you call and request a refund. At that point, at least at Cingular, a report is sent to the treasury department, who then check with receivables management (aka collections) who verify that the customer doesn’t have other accounts under the same social security number that are delinquent. If there are none, the treasury department applies the deposit to the account or cuts a check, depending on the request that the customer care rep submitted. If the customer requests a check, it takes about 7-10 days to arrive.”

  3. ModerateSnark says:

    I guess Cingular has a treasury department. For a second I thought Robert (via Popken) meant The Treasury Department of The United States of America, which was disturbing.

    I guess that’s what happens when Accounts Receivable and Accounts Payable aren’t good enough department titles to satisfy the pointy-haired bosses.

  4. bigroblee says:

    Hi; I’m the afore mentioned Robert. Yes, Cingular has a treasury department. We have a lot of lofty and sometimes downright odd department titles. Migrations (moving customers from the now defunct AT&T wireless to Cingular), Porting (handling moving numbers from other carriers to Cingular), Customer Lifecycle Management (a department that will match online pricing if you can’t or don’t want to order from the Cingular website), Office Of The President (really just a high end complaints department, not even located anywhere near Mr. Stigmans office), and others. There’s others, and I agree that some of them do seem a bit odd.

  5. Ass_Cobra says:

    Okay, so I’m about 5 days late on this, but I’ll do you one better. Verizon actually refuses to acknowledge that you have given them a security deposit. It happened to me twice. They actually wanted my canceled checks…which being totally responsible and just out of college I had promptly thrown out. From now on I just put the security deposit on ye olde credit card, they seem to keep better records than I do.