Some people just are gluttons for punishment. Ed Horrell gets his fill by calling up customer support lines and recording the results.
In this clip, Ed calls up an AT&T number and gets a Cingular operator. The CSR tells Ed that AT&T no longer exists. Ed’s confused because he saw an AT&T store in town. The flustered rep suggests that maybe the store is too poor or lazy to have changed their singage over.
Check out more of Ed’s calls at his site, Talk About Service.