This is us on CNBC’s Powerlunch this afternoon. The other talking head is Tom Mangan, a VP at Convergys Customer Care Group. He steals our bit at one point. Never trust a man in a moustache.
The story strikes such a chord because it’s a myth made flesh. It takes our deepest suspicions about AOL, and the state of customer service and retention procedures and proves them dramatically.
Vincent’s experience should be a wake-up call to companies and call centers across America. If you screw your customers over long enough, someone’s going to document your crimes it and make it interweb infamous.
Quoth Network, “We’re mad as hell and we’re not going to take this any longer.”