HOWTO: Get Your Phone Fixed Quick

If your phone is out of service or you need a line installed, the wait can be interminable. Not to mention the difficulty of calling the telephone company without a phone. What if there was an emergency?

Well, what if? You would certainly need a phone right away. And that’s why faking an impending medical crisis is your fast track to social-engineering your phone fix success.

Writes our new friend Phil,

    “If you are told by the phone company the first available appointment is two or three days away tell the person giving you the appointment it is a medical emergency and you need service immediately. Medical emergencies can be anything that might require a call to a Dr. at any time, i.e. impending birth – person in house on an IV – respirator – medication etc. – you get the idea. Phone companies fear a possible lawsuit if this is the truth and something actually does happen to the customer because the phone was not fixed after they were advised this was a medical emergency. Employees are usually advised to give a same day appointment on these without question. This will almost always get you a same day appointment. Of course this will not work for things like static or a DSL line.”

Hey, sometimes you gotta do what you gotta do.

Comments

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  1. ACurmudgeon says:

    perhaps if you claim that as a hypocondriac you need 24hr access to WebMD on an emergency basis this would work for DSL…

  2. TPIRman says:

    I’m tired of customer-service “hacks” that amount to nothing more than lying. They’re not clever, they’re not ethical, and in the long run, they screw over consumers who actually need the services being abused. People are constantly writing into Consumerist whining that Company X’s CSR policy is to assume that the caller is lying. Ever wonder why? Because of scams like this. Not the way to get better service in the long term.

  3. buck09 says:

    Do you park in handicapped spaces too?

  4. RandomHookup says:

    The Consumerist: ‘Helping consumers get better service through subterfuge since 2005.’

  5. ValkRaider says:

    Maybe if companies actually provided the services we paid for we wouldn’t need to lie. When my phone is out I still have to pay the bill. If I am paying the bill, I want the phone to work. Simple.

    One way to keep your cable modem working is to get phone service through the cable company. In order to get licensed to provide phone service the cable companies have strict requirements… Your cable goes out they don’t care. But if your PHONE goes out over your cable – they have to respond quickly per the terms of their license… So you get your cable modem and HBO fixed quicker. :)

  6. how about docking the phone bill payment by the amount of time you were out of service and sending it in? I don’t see how they could argue with that one.
    And lying to get better service isn’t cool.

  7. buck09 says:

    Valk: I didn’t know that same-day service is part of the deal between you and your phone company. Perhaps you could find that somewhere in your agreement with them. Oh, wait, it isn’t in there.

    The simple fact is, service = $$$. If you want good service, you gotta pay for it. So bellyaching because it takes 5 days to fix your $30/mo home telephone line is pretty sad.

    I hope some daft reader pulls the “my wife is 9 months pregnant” routine, only to have the tech show up, determine that his wife isn’t, and promply walk out, never fixing the problem.