Jeffrey Zeldman used his electrically charged noodle to figure out an excellent way to report a problem line to Verizon, a company that otherwise plugs its fingers in its ears and screams at the top of its lungs to make convolutedly impossible the process of reporting a line fault to them.
What did Zeldman do? After not being able to figure out how to report his business line being on the brink, he walked downstairs to the payphone, called the service number, and six minutes later had a ‘commitment to restoring’ the on-the-blink business line.
Amazing how you have to trick companies to actually provide service to you, isn’t it?
Silent Phone, Secret Phone [Zeldman]