Remember that crumbling, soggy, disgusting Au Bon Pain letter we made you eat last month?
Well it’s got resolution and italics. Also, the author has been revealed to not just be some random “MB” but none other than Kelly Ann Collins! A celebrity complaint. Bully for us. The ABP area director wrote her back, along with complimentary lunch coupons:
- “I am very sorry that everything about your visit was poor. I can’t imagine how upset I would be if my soup, sandwich and drink were all horrible. I have spoken with the General Manager and he is looking into not only how this happened but is putting in procedures to insure it never happens again, i.e. temping soup every 2 hours, retraining the sandwich makers, and checking the calibration of the soda machine.”
You calibrate that soda machine, sumnabitch.
“After the Pain” [Ask KAC]
UPDATE: Well, we don’t read bylines. We thought because the blog was called Ask Kelly Collins, she wrote the complaint letter and followup. Actually, it was her editorial assistant who had the ABP experience. And thus lands the cherry bomb atop our week of shame.