UPDATE: 1-800-GOT-JUNK Hires Punks

Remember Ryan from yesterday? He wasn’t pleased with his treatment by a junk removal service. The guys who showed up threw around curses, mocked his pitiful possessions and also charged higher than their estimate. Some of you weren’t too happy with Ryan either.

Well, right or wrong, his efforts with the 1-800-GOT-JUNK customer service people were successful. He got an apology and the manager refunded him half the difference between the first estimate and the second charge.

…your items should not have been re-estimated due to our team’s oversights… We do not condone or tolerate the use of foul language or disrespectful actions or attitudes in our organization be it amongst our own employees or more importantly with our customers. I am terribly sorry that you had to be exposed to such behavior.

Here’s to complaining!

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Previously: 1-800-GOT-JUNK Hires Punks

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  1. mrscolex says:

    A true testament to the fact that some people will go to unethical lengths to exploit companies. Everytime we hear of a company that shits on it’s employees we have to sit back and wonder if the reason they do it is because they’ve dealt with so many Ryans that they’ve been forced to desensitize themselves to customers with real legitimate problems.

    Now imagine what Ryan would have done if the manager had said, “Sorry pal, estimates are just estimates and here’s my apology for you having to deal with moving people who curse occasionally. Hang in there buddy but don’t forget you owe us 300 dollars”

    Ryan: Oh yeah?! Well listen buddy I’m putting your name on the consumerist.com website for everyone to talk about what a horrible business you run.

    Sounds like extortion to me. Fortunately it didn’t come down to that but I could see Ryan being just the type since he’s obviously desperate to avoid paying any fees that he’s incurred. That’s what we call dignity.

    So here’s to you, Ryan.

    Disclaimer: I have zero affiliation with the company in question– I’m just a troll so take my opinions with a grain of salt.

  2. Ben Popken says:

    Just because it’s fun and our jump is messed, here’s the entirety of the letter. Trolls should pay attention to the part where the manager acknowledges the employees broke company policy.

    > From: [mailto:@1800gotjunk.com]
    > Sent: Friday, June 09, 2006 11:03 AM
    > To: ‘Ryan ‘
    > Cc: ‘@1800gotjunk.com'; @1800GOTJUNK.com’
    > Subject: Customer Service Issues on 6/7/06
    >
    >
    > Mr. Ryan,
    > Thank you for taking the time to speak with me today regarding your
    > interactions with our truck team during the job we did for you the afternoon
    > of Wednesday, June 7th.
    >
    > I would again like to reiterate how disappointed I am in my team and we will
    > be interviewing and coaching them today based on your candid and much
    > appreciated feedback.
    >
    > We do not condone or tolerate the use of foul language or disrespectful
    > actions or attitudes in our organization be it amongst our own employees or
    > more importantly with our customers. I am terribly sorry that you had to be
    > exposed to such behavior.
    >
    > As for the incorrect estimations. Your assessment was correct. Seeing that
    > you added nothing from the time that you originally showed our truck team
    > the items and the time they completed the job, your items should not have
    > been re-estimated due to our team’s oversights. Our process is as I
    > explained, we honor the original estimate, later explain that we under bid
    > the job so that there is no expectation from our customers in the future
    > that they would get the same volume of junk removal for the same price. I
    > am sorry that did not happen for you on Wednesday and will be refunding
    > $39.00 to your credit card as we discussed (the difference between $301 and
    > $262).
    >
    > Again I do appreciate the time you took to speak with me and do hope that
    > you will give us an opportunity to provide service for you in the future.
    > Should you ever need to speak with me directly, I can be reached at the
    > following numbers:
    >
    > Office: Mobile:
    >
    > Best Regards,
    >
    > Kim

  3. mrscolex says:

    Nifty– but to quote Ryan:

    “I think my real hookup will be a refund when I submit my complaint to 1-800-Got-Junk”

    I may have misinterpreted the tone of his complaint but it seemed to me that he was looking to get quite a bit more than the difference of the estimate back.

  4. Anonymous says:

    I work for 1-800-got-junk? and have been happily employed by them for over a year now. People like Ryan are my worst nightmare. They expect some sort of magic to happen: between making them smile while we break our backs hauling their stuff, to being 20 minutes ahead of an over-booked schedule, to somehow making an accurate volume estimate of stuff we can’t see because of the tremendous clutter people like Ryan caused in the first place. GRRR. Those two guys do sound like punks, it is network-wide policy not to swear in front of customers, but if they said your stuff was ghetto, or out of date, who cares? You’re getting rid of it anyways. Did you realize that by calling the service in, you saved yourself a bad business relationship with Uhaul and more importantly, saved yourself a bad credit rating? People like Ryan are wieners, out to get everything in life free, on technicalities. If you wanted the stuff gone so bad, you should have gotten rid of it yourself, or even better yet, not had so much crap in your possession to need to rent storage space for…your crap.