Another log on the bonfire of Comcast’s legion crappy customer service, John’s internet went out for no reason and Comcast is going to take at least six days to show up. Six days without spam, guys taking videos of their coffee maker or DRM news.
Hm. Maybe we should sign up for that service.
John’s letter, after the jump…
UPDATE: Looks like he’s getting some resolution. Behold! The power of flaming.
- “You said you were hurting for gripes. Good timing.
My Comcast cable is suddenly out. My three digital cable boxes, I should say, because the single TV using the non-cable box analog method still works for network channels, for some reason.
I called Comcast technical support. Several times I got a message saying, “Due to high call volume we can’t answer your call. Goodbye.” And I was hung up on.
I finally got through to Ricardo. I’ll spare you all the painful blow-by-blow, but suffice it to say he was not helpful or even apparently bright enough to give me any confidence that he had any idea what he was talking about. It ended with Ricardo telling me he had no idea why my cable was out after working for years, but he offered to schedule a service call. SIX DAYS FROM TODAY.
I asked Ricardo, “Since it took me an hour to get through to Comcast ‘Due to high call volume,’ why can’t you just level with me and tell me if there is a problem in my area that’s going to be fixed sometime soon?” Ricardo said there was no high call volume, nor was there any general problem in my area. So I asked, “Then why have I been being told there was and being hung up on for an hour?” Ricardo had no idea.
Will I expand my relationship with Comcast to put my high speed internet connection and phone service into the same basket as my cable service when no one can even show up inside of six days even when there is no high problem call volume? Or will I spend the next six days seeing if DirecTV can get their service running before Comcast shows up? Guess.”
UPDATE: Squeaky wheel, grease, etc. Johnn writes,
- “Thomas, from the Executive Office (he said), called back today in response to an e-mail flame of mine yesterday on the problem. He moved the service call date forward from Sunday to Thursday. When I asked if my bill would be prorated he said he would do it for me if I called back after the problem is fixed on Thursday. He said there was no general problems in my area, but that there were a high degree of problems in my area that were swamping the number of technicians they had and so they were behind. Don’t know exactly what that means.”