Have rats, wasps and poison ivy overrun AOL’s secret garden?
AOL will fire 1300 employees and close its call center in Jacksonville, FL. Call centers in Ogden, Utah, and Tucson, AZ will also experience cuts. Reports the Chicago Tribune:
- “Spokesman Nicholas Graham attributed the layoffs to more savvy customers and better tools for them to help themselves. He said call volume has dropped by about 50 percent since 2004. “That’s a remarkable success in terms of customer care,” he said. “It requires us to balance our work force.””
They’re so successful that, according to a Gizmodo tipster, AOL will also stop stuffing the orifices of the world with free subscription cds and instead charge new customers immediately. Yes, sounds like they’re certainly flush.
“AOL, Dodo Soon To Be Roommates (??)” [Gizmodo]