Time to Human, Mobiles, Day 5
Only two more days to go in this week's look at how long it takes a human at various mobile phone companies to pick up.
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Sprint, once again, sucks the most. We feel like Virgin Mobile would be faster if we didn't have to leapfrog through so many sub-menu's to get to a person. Also, Cingular would be faster if we actually had a Cingular number to enter, as reader Will points out. Their time is delayed while we keep pressing pound to short-circuit the system.
No raw stats today, you can get them on Sunday when we wrap this up.
Next week: Airlines!
From ConsumerReports.org:







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