Verizon Shoots Foot to Spite Face

Like ten thousand spoons when all you need is a cellphone to work the way its supposed to, some users can’t get high-rez pictures off their high-end Verizon phones. To protect its “Get It Now” multimedia revenue model Verizon cripples the Motorola’s capabilities by implementing a 300kbps transfer limit.

When Jason called to complain about having pictures on his phone and not being able to do anything with them, the customer service rep suggested that the best way to solve his problem was to stop taking picture at that high a resolution.

Verizon’s Greed Hurts its Customers” [Q Daily News]

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  1. This forum specializes in how to “re-enable” all the great Motorola features that are disabled by Verizon. http://www.howardforums.com/forumdisplay.php?f=294

    Personally, I was all excited to make my own ring tones and wall papers, etc. when I bought my Motorola e815 from Verizon. Then I learned that Verizon had disabled the ability to move audio files from the transflash to the phone memory (necessary to use sounds as ringtones), had disabled the OBEX (object exchange) for bluetooth, and a host of other little annoyances.

    Why do they do this? Verizon claims that it is a security risk to have these features enabled on phones, despite the fact that Verizon data transmissions are not encrypted anyway…It’s just a way for Verizon to nerf your phone and charge you for ring tones and wallpapers and photos that you’ve taken with your own phone.

    The kicker is, if you research the phones themselves they list all these wonderful features and Verizon never lets on that they’ve disabled all the cool stuff…greedy a-holes.

  2. Oh, and I almost forgot, Jason could have used bluetooth OBEX to transfer his “too large” photos to a computer…that is..he could have if Verizon hadn’t removed that feature entirely from the RAZR in the latest firmware…You can’t even re-enable it on a RAZR unless you can somehow get the phone flashed with the old firmware.

  3. OkiMike says:

    That’s like here in Japan. I scrapped an old phone from AU to get a new one with Bluetooth so I wouldn’t need to keep emailing pictures individually (mail is charged per BYTE here) and could sync my address book.

    But could I do all this? Nope. AU cripples their Bluetooth phones to only transmitting the address book portion so they can still charge for sending pictures.

  4. Lars says:

    I just bought the snazzy Razr from Verizon and was told that I need the Pix and Flix plan because apparently you must email photos you take with the phone to yourself. I asked him why I couldn’t just down load these things via bluetooth, and he waved his hands in the air and then showed me a Vcast of CNN. I still bought the phone mind you, but there must be a way around expensive phone to computer emails to get the pictures off the damn phone. Nerds, I’m looking at you.

  5. The RAZR is pretty much hopelessly crippled…as far as Bluetooth is concerned, but you can use a USB cable to transfer the photos and ringtones, but again, you’ll need to “seem edit” your phone to enable that feature since Verizon disabled it. It’s not illegal, but it will void your warranty! Visit the forum and start reading…contact me via my journal if you really need help.

  6. Paul D says:

    Gizmodo had a link a few days ago to a press release that said Verizon has finally relented and will upgrade the firmware on your RAZR to allow OBEX and/or file transfer in and out.

    Look it up. I’m too lazy.

  7. Amy Alkon says:

    One more reason to stay with my current cellular service-providing scumbags. Also, my boyfriend, who has Verizon, gets his messages delayed when he’s out of town — even if he does that “dial 228″ thing, or whatever it is, when he gets to an out-of-town location. I had a similar experience with Verizon a few years back, which prompted me to ditch them.

    On a somewhat related note, I talked today to a helpful person at Comcast, the monopolistic highway robbers who provide my spotty Internet service. (I live about a mile from the ocean, and the salt water degrades cables, but perish forbid that for $60 a month, you’d get them maintained [ie, get commensurate Cadillac level service instead of service more on the Pinto level]). Hell, for that amount, they should provide champagne and hors d’oeuvres with every service call.

    In France, for a little over a third of Comcast’s $60 monthly fee (I’m penalized for having Dish instead of their cable service – which takes off $15 from the cable Internet price, I believe), you can get a cable Internet, phone, and cable TV package. Hey, wait, aren’t they supposed to be socialists, and aren’t we supposed to be free market capitalists? I guess the only “free” in our market is the government-granted freedom to keep one’s monopoly going. Believe me, if Comcast had cable Internet competition in my area, I’d go with them pronto.

    Anyway, I mentioned my conversation because the guy I spoke to at Comcast (Terry, #33601) was very nice, helpful, and polite, and spoke English. I thanked him for actually doing his job well. Amazing how rare that sort of thing is becoming – that and companies that don’t give you the big shiv between the ribs at any opportunity they can.