Dan writes in a story of a lady pretending to be Capitol One and asking for his social security information. The callerID showed up as a number registered to Capitol One.
Just another reminder to never reveal your personal information over the phone to anyone who calls you, only when you call them.
And that caller ID’s can be spoofed more easily than an iPod nano in Chinatown, or a gender confusion on Christopher street.
His full story, after the jump…
- “I recently received a call from 1-800-955-7070 (registered to CapitalOne). When I answered, this is the conversation I had
Lady: Hi this is
Me: I didn’t request any information, can you please tell me what information was req-
Well that was odd. And it only gets worse.
I called back the same number. I pressed random buttons (mostly 0) to get to a human.
New Lady: Thank you for calling Capital One.
Me: Yes I just got a call from you asking if I had received the materials you sent me. I never requested materials and I would like to know what is going on.
Lady: CapitalOne will NEVER call you to verify receipt of any materials, we just don’t do that.
Me: Well someone did. Could you please check my accounts to see if there was something sent out to me.
Lady: *4 minutes of typing* Ah yes, I see on your second account [2 cards from the same company, I know, it's shameful] that someone entered a note this morning concerning your second card.
Me: Yes, I got that 6 months ago. That’s all that you see? They called me yesterday about a card you sent six months ago, and you say that calling customers is actually against your policy?
Lady: I’m glad to be of service, thank you for calling CapitalOne. *click*
The next day, I got a call from the same number!
Me: Hello, CapitalOne.
Lady: Hello this is Maria from CapitalOne. Have you received the information we sent you?
Me: Yes! I did!
Lady: Very well, I would like to discuss that with you, but first let me get your social security number.
Me: I’m not just going to give you my social security number, you called me from an unknown location.
Lady: Well then you’ll get nothing else from me. *click*
Since then, I haven’t gotten another call, but I have reported this second call to CapitalOne. They’re quite uninterested. I’m aware that faking a caller ID is simple, and I’m afraid that people are using a CapitalOne caller ID number, calling, and requesting all kinds of personal information from hapless customers who don’t know any better.”