Customer Service From Mumble Land

Iron Man sends in this customer service gem. He’s a software developer and had to call the company for assistance with their database product.

This mp3 file is the recording he made of the callback. That’s not time or formatting, the original call really was that humorously illegible…how they expect anyone to get any useful information out of it, we don’t know. Another reason to not outsource to India!

Listen here

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  1. c dan says:

    it sounds like the problem was not with the CSR’s pronunciation or accent but some kind of feedback or static that was coming through the line… i guess you can still chalk this up to outsourcing if distance is the reason for the poor quality, but I wouldn’t blame the CSR.

  2. Ben Popken says:

    She’s definitely not enunciating at some points.

  3. matto says:

    typical voicemail quality- i dont see what the big deal is. she’s calling him to give him an update on a support case he opened, wanting to let him know that there hasnt been any progress yet.

    she also saw that he opened another case as well, and because she’s interested in helping him, took the case and let him know.

    where’s the problem here? if I had support people calling me back as opposed to having to call back daily begging for updates, i’d be happy!

  4. Reminds me of the voice quality you’d get at a drivethru at McDonalds…which according to an earlier article will also be outsourced to call centers…hmmm…

  5. AcidReign says:

    …..Roxio’s Spin Doctor cleaned all the hiss up on the mp3, and she sounded pretty clear to me. A lot of answering machines these days distort like crazy. I’ve thrown several such away. Kind of makes me want to go back to the days of cassette tape jobbies!