Back in February, we told you about Michael Harrison’s complaint about Battery-Geek. According to Michael, he posted some unflattering comments about the company and then, according to ip records, employees of the company then signed him up for all sorts of spam.
Today, “Sales” (they didn’t identify themselves further than that) from Battery Geek has a rebuttal.
While we appreciate them speaking up and offering the other side of the story, it seems they sent us a form letter. Send out bulk emails to blogs to protest that you’re not signing up detractors for spam?
Not a good look…
This is regarding your post at: http://www.consumerist.com/consumer/battery-geek/
Thank you for considering to add it to your comments on it.
Michael Harrison is one of the most irate and irrational customers that we have ever encountered after years of building our successful business. We also suspect that he is somewhat psychotic as he doesn’t seem to want to leave us alone since even before October 1, 2005. He also owns a blog at dragonseye.com where he seems to find comfort in talking trash about us as well as many others. He appears to have a smoking gun as he has been doing nothing but making up lies and false accusations against us and others in addition to posting negative comments about us as well as other big companies in his own blog. We also have good reason to believe (from some of our clients) that he is manipulating his blog to block all positive comments about our company and that he is also making up phony negative posts against us. Please note that Mr. Harrison was offered a full money back guarantee a long time ago even long after his 30 days return policy expired however he still chose to keep his battery. We wish that he would just go out and try to get a life for himself instead of trying to broadcast negative trash about us and others however apparently this is too much to ask of him. We believe that contrary to popular belief, the customer is not always right.
Previously: Complaints Lead to Mystery Harassment