Battery Complaints Lead to Mystery Harrassment: UPDATE

Back in February, we told you about Michael Harrison’s complaint about Battery-Geek. According to Michael, he posted some unflattering comments about the company and then, according to ip records, employees of the company then signed him up for all sorts of spam.

Today, “Sales” (they didn’t identify themselves further than that) from Battery Geek has a rebuttal.

While we appreciate them speaking up and offering the other side of the story, it seems they sent us a form letter. Send out bulk emails to blogs to protest that you’re not signing up detractors for spam?

Not a good look…

Hello,

This is regarding your post at: http://www.consumerist.com/consumer/battery-geek/

Thank you for considering to add it to your comments on it.

Michael Harrison is one of the most irate and irrational customers that we have ever encountered after years of building our successful business. We also suspect that he is somewhat psychotic as he doesn’t seem to want to leave us alone since even before October 1, 2005. He also owns a blog at dragonseye.com where he seems to find comfort in talking trash about us as well as many others. He appears to have a smoking gun as he has been doing nothing but making up lies and false accusations against us and others in addition to posting negative comments about us as well as other big companies in his own blog. We also have good reason to believe (from some of our clients) that he is manipulating his blog to block all positive comments about our company and that he is also making up phony negative posts against us. Please note that Mr. Harrison was offered a full money back guarantee a long time ago even long after his 30 days return policy expired however he still chose to keep his battery. We wish that he would just go out and try to get a life for himself instead of trying to broadcast negative trash about us and others however apparently this is too much to ask of him. We believe that contrary to popular belief, the customer is not always right.

Sales

www.batterygeek.net

Previously: Complaints Lead to Mystery Harassment

Comments

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  1. non-meat-stick says:

    well, that settles that…

  2. Danilo says:

    Hmm. Here’s a tip for small businesses:

    Unless you’re in the field of mental health, you probably should not be speculating as to the psychoses of your customers.

    If you are in the field of mental health, you definitely should not be speculating on the same, since it’s against the law.

    Oh, internets. Is there no stupidity with whom you will not acquaint us?

  3. etinterrapax says:

    Defending yourself with a laughably unprofessional email. Always a good business move.

  4. Timbojones says:

    How is this a form letter?

  5. Ben Popken says:

    First off, we didn’t say that it is a form letter, but that it seems to be. Why? There’s several things about it that make it look like a letter they may have sent to several different people. One, a nonspecific “Dear” line, it just says hello. Two, it says “this is regarding your post:” and after the semi colon seems looks like a form field. Three, the letter doesn’t address any specifics of our post.

  6. It should also be noted that “a smoking gun” means “indisputable evidence”. Otherwise this site‘s name wouldn’t make a lot of sense.

  7. Ben Popken says:

    True, perhaps we should’ve said “lightly steaming gun.”

  8. Paul D says:

    “Steaming”

    As in “Steaming Pile of Horseshit”.

    These guys lost the argument the second they began considering comments like “we also suspect that he is somewhat psychotic”.

    I agree that the customer is not always right, but puh-LEEZ.

    Battery-Geeks, you’re not winning any friends with these tactics.

  9. Wow, I thought he’d only posted his diatribe on JKOnTheRun (who have censored my reply). It’s a shame that I missed all the excitement back in April but I’ve posted a rebuttal to my own blog at http://www.dragonseye.com/blog/archives/102-Batterygit.htm

    One reason to consider his response as a form letter is that he posted almost exactly the same thing at JKOnTheRun.

    Based on what he’s said about me I wonder if I’ve got a case for libel.

  10. Oh, then there’s the identical post from “sales” on Mr Lithic’s blog:
    http://mrlithic.blogspot.com/2005/12/geekpod-100-from-batt

  11. It looks like Karma is coming around and headed right for Batterygeek
    [www.dragonseye.com]