UPDATE: ‘I Love Baseball but Hate MLB.com’

We keep reading reports that MLB.com is doing very well, has lots of subscribers, investors and money. They should invest some of that into their customer service.

People looking to cancel their MLB.com subscription should take note of this comment from Brian in the AdPulp comments area, after the jump…

UPDATE: Ignore this post. Jennifer writes in to say the (212)485-3182 number we provided for Jim Gallagher will get your problem fixed in under ten minutes.

Call the 866-800-1275 number. No choice to holding forever. Just find something to do at your computer for a couple of hours and wait for someone to pick up which they will eventually do. They open at 6am Pacific so call as early as possible. Once you get someone on the phone tell them you want to cancel and go through the procedure. Once they are done they will tell you a cancellation notice will be emailed to you in 24-48 hours. This is BS. I asked my rep – Eric C badge #3560 (nice guy by the way – just overworked because of understaffing) to send an email just saying we talked so I have something in writing. To my surprise he said he can actually do the cancellation immediately but are told to say 24-48 hours? I don’t know why they try to say 24-48 hours but don’t let them off the hook. Stay on the phone with them until you get your cancellation confirmed via email. Once you have the email ask for a name and employee or badge number. Make a note of that as well. This should work. Obviously keep an eye on your credit card statement but you will have evidence if needed.

Previously: ‘I Love Baseball but Hate MLB.com’

Comments

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  1. Ben Popken says:

    Patrick writes:

    “All I did was send an email asking to cancel…took a week or two, but not too bad – they must be getting a ton of shit from people.

    —–Original Message—–
    From: MLB.com Subscriptions [mailto:feedback@lists.mlb.com]
    Sent: Friday, April 14, 2006 12:37 PM
    To: Patrick xxxxxx
    Subject: Your cancellation request has been processed

    ********************************************************
    MLB.com Subscriptions
    ********************************************************

    Dear Valued Subscriber:

    We have processed your request to cancel a 2006 subscription and have credited your account.

    Access to your subscription will end on Monday, April 17, 2006 at 12pm (EDT).

    If you would like to purchase a different subscription or feel that the cancellation was a mistake, please click here to re-subscribe: [redacted]

    Sincerely,

    MLB.com”