Daniel reports receiving a very flawed Chipotle burrito for lunch today. The preparers failed to strain the liquid in his salsa, causing his burrito to ‘flood.’ Despite ‘visual communication of disappointment,’ the handlers sent it for wrapping.
That’s where the real trouble started.
Bursting burritos, pustulent piles of homogeneous Mexican delights, and the men who feel indifferently about them, after the jump…
- “Dear consumerosos,
I work for a small word of mouth research and planning company here in New York near the Chipotle on Sixth Avenue (near 20th). Some co-workers and I bought some of their competitively priced burritos for lunch today, and I had a problem with my burrito.
The courteous staff followed all my ‘line’ requests – half rice, pintos, no lettuce, and so forth, but when it came time for the green salsa, which I find agreeable, well… they did not take the time to strain the liquid from the salsa, flooding my burrito. I made it clear through visual communication of disappointment anguish, and pain that they had screwed up my burrito, but they did not seem to care, they just sent my burrito down to the wrapping personnel. This is where it got worse, as they wrapped my burrito and I witnessed leakage at all creases.
The initial burst of fluids ran onto the prep board, but still the burrito was wrapped. It wasn’t even a clean wrap like I’ve seen from the pros at the Chipotle in Washington DC (Wisconsin Ave location.) It was a wrap so bad, I thought they were going to call for a re-wrap. When I went to the register after seeing my soaking wet burrito under foil, I politely asked the gentleman what was there policy if a burrito was leaking all over my hands, bag, and shoulders. They said, they would be happy to re wrap it, but I chose not to have this done as its already disgusting enough, the amount of ‘mixing’ that goes on inside a burrito, i don’t need someone to peel the burrito wrapper off and scoop the insides into a new shell. This has happened to me before, and I would rather throw up on the sneeze guards than eat a re-wrapped burrito.
Let’s get some corporate guidance on this one. And get me a couple of McDonald’s breakfast burritos in remuneration con Picante Sauce Hot.”