Here’s the results of our week-long look into how long it takes humans at various cellphone companies to pick up the phone. Sprint was dead last and an old-school Nextel support line, first. Verizon and T-Mobile trailed not far behind.
Calls were made around noon for a week. We use the GetHuman database to use secret codes and hacks, which are said to be the fastest ways to reach a live person. This also provided a universal and fair way to gauge the response time. Raw data after the jump.
Sunday is missing from the data set because we had to help our mom pack some boxes.
Next industry up for our review: airlines.
Fire up the grill, it’s some raw data.