Don’t Want No Uggs

Showcasing a penchant for dorky punnery and thereby winning our hearts, Kelley writes:

    “I just had an uggly experience with Shoes.com.

    I received a pair of Uggs as a gift from my well-meaning, but trend-delayed brother and sister-in-law for my birthday. I decided to secretly return them for a pair of shoes that cost $15 more than the Uggs (and that don’t feel like I am stepping on baby lambs)…”

Kelley continues:

    “Then I checked Shoes.com’s return policy. A gift can only be returned for an item of the same or lesser value. So I called the company. No, I was told by a ruthless, haggard robot on the phone. I have to pick out a cheaper shoe. They don’t want any more money from me. I can’t enclose a check, money order, credit card number, gold bar, wampum, nothing. I either have to call my sister-in-law and tell her that I wouldn’t be caught dead in Uggs, so that I can return them, or I have to sell them on eBay.

    The rep could care less when I told her that I would just return the shoes so they will lose the sale completely and I will never do business with them again. So I told her I would write on your website about my experience. Then she yelled at me to either just buy a cheaper pair of shoes or return them.

    What kind of company does not want more money?

    Kelly”

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Comments

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  1. sean says:

    There is an assumption that the CSR gives a rat’s ass about you or the company. Do you think the people behind the counter at McDonald’s really care about your “dining” experience. If you have a bad experience and never go back … so what? Is McDonald’s going to go belly up because a few people change there dining habits?

    And let’s assume the worse case and enough people are dissatisfied with a company and it goes belly-up. Big deal! Most of the people employed are low (or no) skilled and can find a comparable job quickly. They may even find a better job.

    What is the incentive for CSR types to provide good service?

  2. SecureLocation says:

    Personally, I love stepping on baby lambs. I bought my first pair of Uggs 15 years ago, beofre they were trendy, and will keep buying them if my current pair ever wears out. Who gives a damn about trends…if they feel good, wear ‘em.

  3. Kishi says:

    If Kelly will mail me the shoes and a gold bar, I’ll buy her the shoes she wants.

    Shipping on that gold bar is probably going to be expensive, too. And I’d encourage her to insure it.

  4. djwoodyphl says:

    I wonder what the Oompa Loompas would do in a situation like this. I’m thinking a song about nasty rude shoe shopkeepers is on order, but I’m at a loss for rhymes. :-)