Hard Drives Should Come in Two Packs
Thomas Hawk got burnt by a LaCie Big Disk external hard drive—let his experience be a lesson to you. While LaCie's products may be a middling quality, hard disks, as built with modern manufacturing techniques, should be presumed to be disposable. There was a time not that long ago that a hard disk would last many years, but those days are almost certainly over. We're not sure exactly what has changed, but there's a reason that hard disk manufacturers don't offer five year warranties anymore.
So learn from Thomas's frustrations. When backing up important data to a hard drive, like two years worth of photos, always backup your backup. While the chances of two hard drives biting the dust at the same time are much higher than you'd think, you'll at least have a fighting chance of retaining your information.
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Seagate has a five year warranty on all of their hard drives, which typically implies the life of your average computer. These hard drives are usually rock solid, and, their RMA process in the event of a hard drive failure, is easy to go through and rock solid.
Well, from the looks of the article, LaCie was actually pretty good about sending him a new drive right out.
"Repairing" a drive is not something I would expect from any company. It's just not something that can be done easily or cheaply. And you wouldn't get your data back.
Also, he should have tried the drive in other computers, or even just other USB slots.
Multiple drive failures makes me very suspicious. One's a lemon, two's a curiosity, three means there's something else going on.
There could be a host of other problems going on with his machine that are causing problems. (Maybe he accidentally installed sony's XCP!)
.....Could be power problems. I can't understand spending a grand or two on a computer and not shelling out the extra hundred for a UPS. Of course, I live in a Depression-era-built house with old armor-cable two prong outlets galore. Everything with even remotely modern electronics needs good surge protection, at the very least.
Thomas admits himself that he was being 'super dumb' by going several days with no backup of his irreplaceable photos.
He only compounded it by having the only copy of his data stored on a brand-new drive that he already knew was 'quirky'.
Remember kids: backing up your data does *not* mean copying it to a new device then erasing the old one.