Braindead Customer Service: Logitech

While the bulk of Michael’s post on The Life Ironic is a gentle reminder about the usefulness of printing off and saving manuals to one’s electronics, he did receive this gem of a semi-automated response from Logitech’s customer service:

Dear Michael,
Thank you for your recent inquiry about your Gaming Console.

I understand that you want the manual for your Logitech Cordless Attack for Xbox.

Please note that Logitech no longer ships manuals with its products. Instead, each product comes with a Setup Guide or a Getting Started guide along with an extensive Help file you can access through the software. The Setup/Getting Started guides are simply designed to tell you how to connect the product. However, once you have installed the software, you can open the software and press F1 to view the Help system for more information on using the product.

Because when you buy an Xbox controller, there’s all this software you need to install on your PC. Right?

Of course, we figure Mike can manage to use his controller without a manual, but still…

Forgot to save the instructions? No problem. [The Life Ironic]

Comments

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  1. AcidReign says:

    …..You buy stuff these days, there’s minimal printed documentation, and probably no disk. If there is a disk, it’s probably an old driver, and you’re better off going to the website and getting the current one.

    …..I was appalled by this development at first, but have grown accustomed to it. I created a “manuals” folder in my document folder, and save all such things to it. A few pdfs and such take up a trivial amount of space in the days of 300 gig hard drives, and of course, everyone backs up their document folder, right? And you always know where to go to look for a manual. I often lose or misplace paper ones.

  2. airship says:

    Logitech makes some kickass controllers, though. I LOVE my Logitech trackball. It’s like fondling a shiny burgundy pool ball all day long…

  3. AcidReign says:

    …..My Logitech Dual-Action (Playstation-like) controller ain’t so great. The buttons haven’t worn out yet, but the sticks over-travel when released. This results in your figure in a game being flipped backwards during fights if you’re not careful. Logitech evidently thinks exposing one’s ass in combat is a good tactic!