ConEd and GHI Blindly Bully Blogger

ConEd and GHI insurance bully customers into paying on time, threatening cancellation, even if they pay they bills punctually, rants PR and blogging maven B.L. Ochman.

I pay my bills on time. Yet last night, my Con Ed bill included a dire notice that my electricity was about to be disconnected. For the past four months, my health insurance bill has included a notice to cancel IF I don’t pay on time…I called Con Ed and was told that it was a mistake and to disregard it. I asked the rep how to prevent this “mistake” from happening again and she said “people make mistakes, there really is no way to prevent it from happening again.” I wrote a letter to the president of the [health insurance company]. He told me the threatening notices are sent to all customers at the request of GHI and that “good customers like you who pay on time can simply disregard the notice.” NO! Wrong!

Rather than
mistakes
B.L. supposes this is actually a new trend in customer intimidation. While it
s certainly bad policy, this bullish position is more bluster than bust. The cost for a company to acquire a new customer is far greater than squeezing extra dollars out of existing ones or the
indignation
of providing service to unpunctual payers.

How treating one
s customers with universal contempt pays off is beyond us. The secrets are probably divulged in one of those senior year MBA courses at Stanford Graduate Business School.

Once we were in a spot of debt with American Express. We received a call from an outsourced Indian debt collector sounding like they were accusing us of eBaying the vital organs of their eldest man-child. After resolving the issue some time later can you guess where we
ll never seek credit again?

An Alarming New Trend in Consumer Intimidation [ What
s Next Blog ]

Comments

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  1. RaginCajun says:

    I don’t know much about GHI, but in the case of ConEd it’s not really like ConEd is worried about losing any customers … unless he decides to put a windmill farm on his roof.

  2. Felix says:

    Amex I can understand, actually. Amex isn’t in the business of providing credit, it’s in the business of providing charge cards, which are something else entirely. (They have recently started issuing credit cards, like Blue, but that’s a relatively new and relatively small part of their business.) If you had an Amex credit card, then I sympathise with where you’re coming from. But if you had an Amex charge card, then I’m sure they’re very happy that you’ll never seek credit there again. ‘Cos they never were really giving you credit in the first place. As a result, Amex is one of the last companies in the world you ever want to owe money to. They’re very, very tough — and deliberately so.

  3. Paul D says:

    How treating one’s customers with universal contempt pays off is beyond us.

    Oh come on. Members of the RIAA have been doing it for at least 4 years.

    I had an AmEx Blue card for about a year. Put about $800 on it. Then I was a few days late on ONE payment and I got a call from a collection agency. I was “strongly encouraged” to transfer the balance and cancel the account, as “American Express no longer desires you as a customer.”

    Whatever. I transferred the balance and cancelled as asked. Never going back.

  4. L_Emmerdeur says:

    I’m sure this bright idea came from an MBA holder. Four years of night courses at Stern, I met plenty of morons with double-digit IQs who, lacking in talent and ethics, would glue their mother’s ear to a hot iron to get ahead. These are the midwives of such brain-dead business decisions.