Commentors Speak: Responsible Ways To Get Your Waiter Fired

We love you guys. When we launched, there was a concern that our comments section would be filled with one-noted, petulant griping — after all, that’s pretty much all we post. But we think you guys are pretty much on the same ball we are — at heart, we aren’t commune hippies with irrational hatred of capitalism, but avid consumers who love buying enough to try to remain unblinkered, who try to remain reasonable beyond both irrational hatred or the empty titillation of some savvy PR temptress.

Our comments section is just great — even when you disagree with us, there’s some great insight and advice, and we try to highlight it when we can. Like this word of practical, responsible advice from flyover, in response to our ‘Bad Waitress’ post:

Always get a manager involved. Always. Leave a shite tip, fine, but that does not prevent that person from offering horrible service to every other person walking in that door. Of course, you’d have to care about more than yourselves to do that. And I realize, a competent manager should *notice* if you’re not being taken care of, but if s/he doesn’t, give a heads up! Before you’re storming out the door! Also, bad interactions with guests can give us the documentation we need to get rid of poor servers.

This is really the kind of thing we like to see — not the “wouldn’t it be awesome” wishful thinking of some irked customer publically fantasizing a vengeful flip-off, but the kind of objective, real-world advice that, if applied by a lot more of us, would lead to better service all around. Thanks, flyover, and to the rest of you — keep commenting!

Comments

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  1. Treved says:

    Well, that comment is only good so far as it goes…it’s from a restaurant manager, after all. He has a point that by alerting management you may prevent others from getting bad service, but what if you don’t want to be the source of someone’s unemployment that day?

    If it’s something really egregarious, fine, tell management. But otherwise the rebuke of a small tip or a penny is more appropriate, I would think.

    Or better yet, why not man up and tell the server to his/her face? As in “I’m not going to go so far as to involve your manager, but X, Y, and Z that you did really bothered me. You should have done A, B, C.”

    A good server will take it, apologize, and you’re off. A bad one will pick a fight, thus alleviating any guilt you may feel by taking it up a level!

  2. RowdyRoddyPiper says:

    I second, third and fourth Treved’s sentiment. You’ve got to confront the server first and give them the benefit of your feedback. Imagine how you would feel if a client, unhappy with your work product said nothing to you and instead went to your manager. In everything, you’ve got to give the offender a chance to make things right.

  3. JNelsonW says:

    “Commentors Speak”

    Isn’t that what a commentor, by definition, does?

  4. Kat2 says:

    I think Treved mixed up the words “egregious” and “gregarious.” He wanted the first.

  5. flyover says:

    I’m a chick!
    FYI, I would never fire someone from one complaint, unless it had legal implications e.g. “he just served my toddler a manhattan.”
    I should have mentioned the fact that a manager’s intervention could rectify your situation, as a completely separate topic from the server’s competence. We are the 1-800#s of the dining experience, though apparently with less of an electro fashion sensibility than your local call staffer.
    And if you want to confront your server, go for it. From the sound of posts however, they end up fired anyway when they throw your penny back at you. (the penny is so passive-aggressive!)
    xxoo,
    your (somewhat competent) dining room manager.

  6. Treved says:

    Actually, I meant “egregious”. Meaning “Conspicuously bad or offensive”. I guess I can’t spell. Oops!

  7. Joel Johnson says:

    We ‘guys’ in the traditional ‘people of any gender who will not sleep with us.’

    And yeah, commentors speak, jackass.

  8. Kat2 says:

    That’s what I said.