Consumers Speak: Neighborhoodies Nebulous Replacement Policy

Eustacia W. writes:

I placed an order with Neighborhoodies on November 16 for a navy blue hoodie with white lettering, outlined in baby blue and a graphic of a regal lion on the front left. They sent me the sweatshirt about a week later and the lettering on the back looked great. But the front looked horrible. The regal lion was in black. On a navy blue sweatshirt. With white lettering. Now I realize that I failed to specifically state that the graphic was to be in white so that it would match the lettering. But I also most certainly did not ask that it be done in black so that it would virtually disappear on the shirt. I would think that any reasonable person would look at this and say, “Hmm, perhaps we should contact the consumer to make sure she gets what she wants and to save everybody some possible grief.” This did not happen.

I emailed Neighborhoodies the day after I got my order. And I got no response. For a week. So I called them. I left a message. I got no response. I called again and spoke to a young man who said “Sure, just mail it back to us.” So I did. I called a few days later to check to see if they had received the garment, and spoke to a young woman who told me I should not have sent it back and that it was entirely my fault that I had a $70 horrible looking sweatshirt. I told her it was too late, it was on the way back to them and that it was their problem now.

Just when I had resigned myself that I would never get my money or my sweatshirt back, on December 12th I get an email from them stating “We got your return and we’re re-doing the graphic. It’s in production right now.” So I thought my problems were solved. Hardly.

I try to email them again on the 22nd and I get no response. I try to call and I leave a message on their voice mail. Again no response. I resigned myself that I would not get it before Christmas. I started calling and leaving messages everyday. Still no response.

I would much prefer to have the sweatshirt, but I filed a complaint with my credit card company today so that maybe I can get my money back. The really sad thing is that I was willing to pay re-shipping charges & even a charge for replacing the graphic. I would have even put up with waiting an inordinately long time if they had only contacted me to let me know what the wholly hell was going on.

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  1. sixtoe says:

    I once sent Neighborhoodies the following e-mail following a botched order. They responded with a box of brand new stuff and a personal post card from the owner, so good on ‘em.

    Hey-

    So here’s the deal. The XL Malibu i got for my pregnant wife is small. Way small. European small. As in “I’m gonna have to wait ’till my kid is born, and is a year old, then I can give the shirt to him-or-her” small. After I gave it to her, I also made the mistake of telling her that I got her an XL, which is not something you tell a pregnant woman, apparently, because it makes them cry and spend the rest of the evening in the kitchen chopping vegetables in silence.

    I knew American Apparel’s shirts run tiny. We ordered a bunch directly from them for our softball team earlier this year and had to buy new ones after hitting the field looking like the cast of “Fame.” No joke. Had I known they were your supplier, I would have gone with a different style. You should suggest going two sizes up on the site. Maybe three. Because after she washes this thing, it’ll be fit for a wiener dog. Which is a cool idea, but I got the letters on the chest, and if I put it on a wiener dog, you won’t see them. And I’m not gonna put a shirt on a dog backwards. That’s even more cruel than usual.

    Also, the Ringworm I got for myself is cool sizewize, but the letters are totally off-center. A girl I work with said I’d kind of OK, ’cause it makes my dumb shirt look even more f’d up, but I still wanted to check with you to see how you handle things like this. Also, I wanted to find out where I can get some of the pot you guys have up there in Brooklyn, because if the person who made this intended this to be centered, they must’ve been really, really high.

    To see what I mean, have a look at the attached pic and draw an imaginary line from my nose to my crotch. Repeat until nauseous.

    Thanks for the effort.

    -J. Walls

    p.s. I’ve also enclosed a pic of a beautiful unicorn (white). Because we all need to believe.

    

  2. Thats beautiful.

  3. airship says:

    If you handle problems like this, with a fun attitude, instead of being all pissy, you get better results. Even grandma said ‘you catch more flies with honey than you do with vinegar’, but then she was a dottering old bitch with Alzheimer’s, so we didn’t really pay much attention to what she said.

  4. Eusie says:

    UPDATE:

    After a month of voice messages & emails they finally contacted me to apologize about the delay and tell me that they were going to rush my hoodie through production and ship it out in a couple of days. At this point I didn’t have my hopes up, but I got my corrected order yesterday and it looks great. I wouldn’t go as far as saying to never use them again, but I would not recommend them either. Actually, they’re kinda like Williamsburg: not as hip as they want to be, more expensive than they should be, a little annoying, a little frustrating, but not completely unpleasant.