Maytag Will Fix Neptunes, Merging with Whirlpool

We recall hearing that a couple of you folks bought the Maytag Neptune front-loading washer and were less than enthused about the product. Well, we’ve got some good and bad news for you.

On the upside, there was a class action lawsuit that was settled in your favor, making it possible for you to have your Neptune repaired—including that fetid, molding gasket. We’d suggest heading over to the settlement site to determine what you need to do to get your electric warsh tub fixed.

Unfortunately for the future, it would appear that Maytag is going to merge with Whirlpool. That might improve Maytag’s bad quality issues of late, since many have recommended Whirlpool units over their Maytag equivilents, but it’s possible that the Maytag acquisition could drag Whirlpool’s quality down. Time will tell.

Update: A call to the Maytag customer care center has clarified the confusing wording of the settlement site. In short, if you haven’t already filed a claim with Maytag about your Neptune, you’re up a creek. Sorry.

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  1. rheiser says:

    Unfortunately for those of us who have just heard about this settlement, the deadline for making a claim has long passed. As of August 9th, they aren’t taking any more claims. What really gets me is that I had a Maytag repair guy out about six months ago, and I complained about the mildew smell. He said that I’d have to buy some replacement gasket for some outrageous amount of money, and that it would probably be best if I left the door open after each washing to make sure the excess water evaporated (or something like that).

  2. Joel Johnson says:

    I’m not quite sure you’re reading that correctly. It would appear the August 9th cut-off date is for purchases. If you bought you Neptune before then, you should be included in in the Claim.

    See: http://maytagfrontloadsettlement.com/faq.html#two

  3. Mystical says:

    I’m old and up a creek. Time to retire, always trusted Maytag. Spent more than I could afford for the new Neptune to last me the rest of my life. Still OK at class action lawsuit and then turned into a piece of cow dung. Sounds like a jet plane in rinse cycle. Have to leave house. Dogs run scared. Can’t afford $600 to have it fixed. Please be careful. The reason the Maytag man is lonely is because no one can afford him.