Every Verizon Customer Service Number Ever

Want to know exactly how to reach the appropriate customer service tech at Verizon? Just look them up on this handy list of every number they have.

Apparently, a contractor or some such swiped the list and put it out into the world for the benefit of every Verizon customer who had to wade through the morass of voice prompts just to find someone to talk to. Good on him or her.

We’re putting a copy of the list after the jump, for posterity and archive’s sake. If you have access to a major company’s customer service and support directory—we’re not interested in contacting the office of the president yet—pass it along. (Thanks, Thomas!)

Update: Here’s another great link, with much of the customer service numbers for the other carriers. (Thanks, Danilo!)

Business DSL Billing 888-649-9500 Option 2 888-649-9500 Option 2 9AM – 6PM M-F (EST) Business DSL Billing
Business DSL Sales 888-649-9500 Option 3 888-649-9500 Option 3 8AM – 8PM M-F (EST) Business DSL Sales
Business DSL Retention 888-649-9500 Option 4 888-649-9500 Option 4 9AM – 8PM M-F (EST) Business Customer Requests for Disconnects/Cancellations
Business DSL Technical Support (VBTS Team) 888-649-9500 888-649-9500 24 x 7 Business Technical Support
Business Verizon TeleProducts (VTP) 800-892-0691 888-649-9500 Option 5 8AM – 6PM (EST) M-F Modem/CPE Shipment
Customer Support Team (CST) 866-268-4630,
opt. 2,2,1
800-567-6789
Speech Prompt = “DSL Billing” 8am-6pm M-F (EST)
8am-6pm Sat (EST)
CST – Billing questions, speed change requests, password change, billing adjustments, DSL Change TN requests, requests to cancel or disconnect DSL for BYOP customers ONLY
Also see VOL Roles & Responsibilities Billing, Equipment, and DSL

Consumer DSL CST Retention Team 866-268-4630
opt. 4,1,1
800-567-6789
Speech Prompt = “Cancel DSL Service” 8am-8pm M-F (EST)
8am-6pm Sat (EST)
Requests to cancel or disconnect DSL service. Attempts to save the sale.
Also see VOL Roles & Responsibilities Billing and DSL

Consumer DSL Sales – CSSC
(See respective state for CSSC; Verizon East, Verizon West) 800-567-6789
Speech Prompt=DSL Order
8am-9pm M-F (EST)
8am-8pm Sat (EST)
Order DSL or Dial-up Service
Also see VOL Roles & Responsibilities DSL

Consumer DSL Technical Support 866-268-4630,
option 1, 1 800-567-6789
Speech Prompt = “DSL Technical Support” 24 x 7 Consumer Technical Support
Also see VOL Roles & Responsibilities Billing, Equipment, and DSL

Consumer DSL Macintosh Team 866-268-4630,
option 1, 1, 1, 2 800-567-6789
Speech Prompt = “DSL Technical Support” then wait for the Operating System prompt and say “Macintosh” 24 x 7 Consumer Technical Support for Macintosh
Consumer MSN Sub-Group 866 765-1654 N/A 24 X 7 Consumer Technical Support for MSN
Consumer Verizon TeleProducts 866-268-4630, option 5 800-567-6789
Speech Prompt = “Teleproducts” 8AM – 6PM M – F (EST) Questions for unreturned modem or equipment charges
Also see VOL Roles & Responsibilities Equipment

Consumer DSL Technical Support Retention Team 24 x 7 Customer Requests for Disconnects due to technical issues
Dial-up CST 866-268-4630 Option 4,1,2
800-567-6789
Speech Prompt = “Dialup Billing” 24 x 7 Requests to cancel or disconnect dial-up service. Attempts to save the sale and all billing inquiries for dial up services.
Also see VOL Roles & Responsibilities Analogue

Dial-up Manual registrations 866-268-4630,
opt. 2, 2, 1
800-567-6789
Speech Prompt= “Dial Up Billing”
8 AM – 8 PM Daily (EST) Dialup Manual Registrations
Also see VOL Roles & Responsibilities Analogue

Dial-up Technical Support 866-268-4630,
option 1, 2 800-567-6789
Speech Prompt = “help with dialup service” 24 x 7 Dial-up Technical Support
Also see VOL Roles & Responsibilities Analogue

Data Service Support Center (DSSC) General Fallout
877-806-1001 Opt 2 No customer contact 8AM – 8PM M-F (EST) Fallout Order Status
E-Care 866-326-7937 8AM – 9PM M-F (EST)
9AM – 4PM S (EST)
Assists customers who have issues accessing their account information on Verizon.com. The phone number may be given to customers for future reference.
ISDN Sales w/VOL as ISP (sold as a Dial-up product) EAST CST 866-268-4630
Option 2, 2
800-567-6789 M-F 8am-9pm EST
Sat 8am-6pm EST
VOL Dial-up services ONLY for Verizon ISDN lines.
Also see VOL Roles & Responsibilities Analogue

Linksys (Tech to Tech) **VOL Supported CPE** 888-333-0244 PIN:
83725 – Consumer
83700 – Business 800-814-0165 6AM – 8PM Tech Support for Linksys router issues
Spanish DSL Billing 888 814-0041 N/A 9am-9pm M-F (EST) Spanish billing questions
Spanish DSL Tech Support 888-814-0041 N/A 9am-9pm M-F (EST) Spanish DSL Technical Support (Business and Consumer)
Consumer DSL Order Status
East OASIS Fallout Team Only 866-518-8375 Warm transfer after talking with Consumer Fallout Team 9AM – 6PM M-F This team handles orders where the current dsl order activity status on the Escalation tab in Oasis is
HBI Fallout
,
Sent to OMC
, or
Escalate to Expediter
ONLY.
Verizon Avenue 866-892-8368 Opt. 1, 1 866-892-8368Opt. 1, 1 – Desktop Tech Support, Billing, (Verizon Avenue Customers only), Sales 09:00-21:00 Mon-Fri; Sat 09:00-16:30, Provisioning Orders.
Verizon Rewards 800-427-2602 – 7AM-Midnight Assistance with Verizon Rewards webpage, userid/password
Web Hosting (VOL BUSINESS Web Hosting ONLY Interland) 800-963-8809 Opt 1, or 3 and ask to be transferred to tech support. Or 866-893-0625 follow menu opts 800-963-8809 Business web hosting support
Westell **VOL Supported CPE** 877-275-7797 630-375-4500 8am – 5pm Central M-F Post-RA period modem replacement

Ameritech ISDN Repair 888-727-8368 N/A 24 x 7
BBN/Genuity Frame Relay 800-632-7638 N/A 24 x 7
Business DSL Billing 888-649-9500 Option 2 888-649-9500 Option 2 9AM – 6PM M-F (EST) Business DSL Billing
Business DSL Retention 888-649-9500 Option 4 888-649-9500 Option 4 9AM – 8PM M-F (EST) Business Customer Requests for Disconnects/Cancellations
Business DSL Sales 888-649-9500 Option 3 888-649-9500 Option 3 8AM – 8PM M-F (EST) Business DSL Sales
Business DSL Sales Provisioning 877-731-2403 – 7 AM – 7 PM CST Problems with a pending DSL business order Assistance with installation of fulfillment or modem
Business DSL Technical Support (VBTS Team) 888-649-9500 888-649-9500 24 x 7 Business Technical Support
Business Verizon TeleProducts (VTP) 800-892-0691 888-649-9500 Option 5 8AM – 9PM (EST) M-F Modem/CPE Shipment
Cable Modem 800-483-8433 800-483-8433 24 x 7 Desktop Connectivity Tech Support, Sales, and Billing. Florida
Cable Modem Support (California) P.O.C. for fGTE Worldwind customers 888-307-2424 x2 – 24 x 7 Desktop Connectivity Tech Support, Sales, and Billing.
Customer Support Team (CST) 866-765-1660
Option 2, 2
800-567-6789
Speech Prompt = “DSL Billing” 8am-9pm M-F (EST)
8am-6pm Sat (EST)
CST – Billing questions, speed change requests, password change, billing adjustments, DSL Change TN requests, requests to cancel or disconnect DSL for BYOP customers ONLY
Also see VOL Roles & Responsibilities Billing, Equipment, and DSL

Consumer DSL CST Retention Team 866 765-1660
Option 4,1,1
800-567-6789
Speech Prompt = “Cancel DSL Service” 8am-8pm M-F (EST)
8am-6pm Sat (EST)
Requests to cancel or disconnect DSL service. Attempts to save the sale.
Also see VOL Roles & Responsibilities Billing and DSL

Consumer DSL Sales – CSSC
(See respective state for CSSC; Verizon East, Verizon West) 800-567-6789
Speech Prompt=DSL Order
8am-9pm M-F (EST)
8am-8pm Sat (EST)
Order DSL or Dial-up Service
Also see VOL Roles & Responsibilities DSL

Consumer DSL Technical Support 866-268-4630,
option 1, 1 800-567-6789
Speech Prompt = “DSL Technical Support” 24 x 7 Consumer Technical Support
Also see VOL Roles & Responsibilities Billing, Equipment, and DSL

Consumer DSL Macintosh Team 866-268-4630,
option 1, 1, 1, 2 800-567-6789
Speech Prompt = “DSL Technical Support” then wait for the Operating System prompt and say “Macintosh” 24 x 7 Consumer Technical Support for Macintosh
Consumer MSN Sub-Group 866 765-1654 N/A 24 X 7 Consumer Technical Support for MSN
Consumer DSL Technical Support Retention Team 24 x 7 Customer Requests for Disconnects due to technical issues
Consumer Verizon TeleProducts 866-268-4630, option 5 800-567-6789
Speech Prompt = “Teleproducts” 8AM – 6PM M – F Questions for unreturned modem or equipment charges
Also see VOL Roles & Responsibilities Equipment

Dial-up CST 866-765-1660 Option 4,1,2
800-567-6789
Speech Prompt = “Dialup Billing” 8am-9pm M-F (EST)
8am-6pm Sat (EST)
Requests to cancel or disconnect dial-up service. Attempts to save the sale and all billing inquiries for dial up services.
Also see VOL Roles & Responsibilities Analogue

Dial-up Manual registrations 866-268-4630,
opt. 2, 2, 1
800-567-6789
Speech Prompt= “Dial Up Billing”
8 AM – 8 PM Daily Dialup Manual Registrations
Also see VOL Roles & Responsibilities Analogue

Dial-up Technical Support 866-268-4630,
option 1, 2 800-567-6789
Speech Prompt = “help with dialup service” 24 x 7 Dial-up Technical Support
Also see VOL Roles & Responsibilities Analogue

Data Service Support Center (DSSC) General Fallout
877-806-1001 Opt 2 No customer contact 8AM – 8PM M-F Fallout Order Status
DCAT (DSL Customer Advocacy Team West) 888-246-1292 Opt 5 -No Customer Contact 830AM- 7PM EST Order Status
Data Service Support Center (DSSC) General Fallout
877-806-1001 Opt 2 No customer contact 8AM – 7PM M-F -Fallout Order Status
E-Care 866-326-7937 8AM – 9PM M-F
9AM – 4PM S
Assists customers who have issues accessing their account information on Verizon.com. The phone number may be given to customers for future reference.
ISDN Sales w/VOL as ISP (sold as a Dial-up product) West CST 866-765-1660 Option 2, 2 800-567-6789 M-F 8am-9pm EST
Sat 8am-6pm EST
VOL Dial-up services ONLY for Verizon ISDN lines.
Also see VOL Roles & Responsibilities Analogue

Linksys (Tech to Tech) **VOL Supported CPE** 888-333-0244 PIN:
83725 – Consumer
83700 – Business 800-814-0165 6AM – 8PM Tech Support for Linksys router issues
Mobile Web Support – 888-258-7863 – Assistance with wireless connection, mobile phone (Internet)
NDSC (formerly EPAC, or PCC) 877-483-6413, Opt 3 24 x 7 –
Spanish DSL Billing 888 814-0041 N/A 9am-9pm M-F (EST) Spanish billing questions
Spanish DSL Tech Support 888-814-0041 N/A 9am-9pm M-F (EST) Spanish DSL Technical Support (Business and Consumer)
Verizon Avenue 866-892-8368 866-892-8368 – Desktop Tech Support, Billing, (Verizon Avenue Customers only), Sales 09:00-21:00 Mon-Fri; Sat 09:00-16:30, Provisioning Orders.
Verizon Rewards 800-427-2602 – 7AM-Midnight Assistance with Verizon Rewards webpage, userid/password
Web Hosting 800-483-4678 Opt 1, 2, 3, 4 Warm Transfer 8AM – 11PM EST Web hosting-options, billing, tech support and cancellation
Web Hosting – VERIO 877-483-4111 follow menu opts – – Sales and Pre/Post Sales questions
Web Hosting Billing – VERIO 800-567-6789 – – Billing questions
Westell **VOL Supported CPE** 877-275-7797 630-375-4500 8am – 5pm Central M-F Post-RA period modem replacement
Order Status Calls, CPE Installation or Configuration Issue, Bill Inquiry, Disconnect Request 800-505-6495 or voicewingsupport@verizon.com
General Sales Inquiries CSSC (See respective state for CSSC; Verizon East, Verizon West) or voicewingsupport@verizon.com
If customer has VoiceWing AND DSL, but has questions about the DSL portion of the billing CST (Note: CST will only handle billing and inquiry for the DSL portion of the bill)
Direct TV
Consumer Call Scenario Who Should Handle
Inquiries for New Service CSSC (See respective state for CSSC; Verizon East, Verizon West)
Business Scenarios
Consumer Call Scenario Who Should Handle
Business Dial-up-New Service
Customer Support Team or CSSC (See respective state for CSSC; Verizon East, Verizon West)

Business DSL to Consumer DSL
BCOE to issue disconnect of static product & then transfer to Sales for a new Consumer order to be issued (Sales will need to wait until Business DSL is removed from the working TN if the customer wants Consumer DSL on same working TN.)

VOL Business Customers Sales/Billing/Cancellations/Disconnects
BCOE 888 649-9500

Billing for business customers that have Verizon DSL and another ISP (3rd Party ISP). (West Only)
VADI Billing-877-483-3651

Disconnects for business customers that have Verizon DSL and another ISP (3rd Party ISP).
VADI Disconnects-877-483-3651

3rd Party ISP business Sales
VADI Business Sales-877-483-3651

3rd Party ISP Technical Support
VADI Tech Support-866-490-1788

East Request truck roll post Sale Transfer call to VBTS (Installation Support or Tech Support) 888 649-9500

Confirm date/time or change date/time
Customer should call NPCC on 866 479-1634, opt 1

Confirm date/time or change date/time
Confirm date/time or change date/time

Department / Organization Internal / Agent Number Hours of Operation Description
Mentor Line 60639 24×7

Columbus, OH Center
Department / Organization Internal / Agent Number Hours of Operation Description
Columbus Ops Desk 5671 or 219-5671 24×7
Tier 3 1000000316 24×7

Birmingham, AL Center
Department / Organization Internal / Agent Number Hours of Operation Description
Macintosh Support x2995 24 x 7
Mentor Help Desk (MHD) x2994 24 x 7
Test Assist x2999
VOL West Billing x3312

London, ON Center
Department / Organization Internal / Agent Number Hours of Operation Description
Help Desk 3273 24×7
MSN Sub-Group 3226 24×7
Retention Team 3279 24×7

mco west
18668863039

move team
877 756 8616
8a-6pm

Comments

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  1. Mike Panic says:

    wow is all I have to say…

  2. sac says:

    Oi! Here’s a list of hidden numbers for many large companies. Enjoy.

    http://www.paulenglish.com/ivr/