Consumerist
Shoppers sing back
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PSAs
Comments Off At 4pm
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Saying thanks
Are You Cutting Back On Tips This Season?
The end of the year is usually when you tip service providers, but if you're on a reduced budget then you're probably going to want to scale back this year. Here are some suggestions from etiquette experts contacted by Reuters. More » -
Boxes of crap
Don't Trust Best Buy Just Because The Open Box Item Is "Geek Squad Inspected"
Reader Adam bought an open box Blu-Ray player from Best Buy and didn't notice for 10 months that it was the wrong model. When he mentioned it to Best Buy they told him it was too late and there was nothing they could do because Adam might be just making it up. More » -
Airlines
Senator Wants Investigation Of Frequent Flyer Programs
Senator Charles Schumer (D-NY) is calling for a probe of frequent flyer programs to determine whether they deliver the value that they promise. In particular, he wants the Department of Transportation to look into the issue of evaporating miles, a relatively new phenomenon brought introduced via expiration dates in recent years. More » -
H1N1
No Rebooking For People With H1N1 , So, You Know, Good Luck Flying
When I look at flight attendants I do not see mere mortals. I see heroic flying immune systems. When the zombificating superflu does eventually strike, those who survive will no doubt be ruled by former flight attendants and elementary school teachers. In the meantime, they'll somehow continue working in a "flying petri dish" as some airlines continue to refuse H1N1 as an excuse to rebook. More » -
cutting corners
Cheap Package Design Tricks People Into Dropping Motorola Droid On Floor
The Motorola Droid is a sweet phone, but the box it comes in is a case study in bad package design. Where every other gadget these days comes in boxes with lids, or boxes designed to be opened in a specific manner, the Droid box can easily be opened so that the brand new phone falls to the floor. More » -
Now you sears, now you don'ts
Customer Finds Sears' Free Delivery Isn't So Free
Intrigued by a free delivery deal, Danielle ordered a dishwasher from Sears, but the retailer only reimbursed her $75 of the $81.19 fee. More » -
Stuart little, noooooo
Customer Finds Dead Mouse In Toyota
Greg was replacing the speakers in his 2003 Camry and uncovered a stinky little tomb in the rear of the car. He thinks it must have happened at the plant, but I can't tell. Who wants to weigh in on whether the mouse tried to build a nest, or whether Toyota used mouse-enhanced stuffing on the assembly line? Oh, there are pics after the jump, but I made one of them less disturbing by adding a little sweater. More » -
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Forced charity
Radio Shack Forced Me To Donate To Livestrong
Ryan says a Kentucky Radio Shack employee tacked on a $1 donation to Livestrong without his permission. This is the letter he sent to the company's corporate office: More » -
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Follow ups
Stardock CEO Takes Responsibility For Broken Game
After a reader complained that a computer game he downloaded from Stardock was broken, company president and CEO Brad Wardell refunded the money but said the problem was probably caused by a fan-created patch. More » -
Roommates
My Roommate Stole My Cable Box And Comcast Wants $300
Dave is the responsible roommate — the guy who volunteers to handle all the bills and finances for his pals. More » -
Follow ups
Pizza Hut Says It's Fixed Its Broken Online Coupon System
Dave, the guy who get an online Pizza Hut coupon to work, is now an unofficial quality assurance freelancer for the corporation. More » -
Verizon
Verizon Stuck Me With A Contract I Didn't Sign And Phone I Don't Want
When David's phone broke, he bought a stopgap device from Verizon, emphatically telling the salesperson he didn't want to renew his contract. More » -
Mint
Mint Upselling To "Free"CreditReport.com
It didn't take long for Intuit to start ruining a great product. They've begun upselling Mint.com customers to two "free" credit report sites that are anything but. UPDATE: Turns out Mint was already doing this pre-Intuit. Bully for them. More » -
Sales
Morning Deals
- Clothing
- Gap: [Clothing] Save Extra 25% off All On-Sale Apparel & Other Items
- JC Penney : [Apparel] 15% Off Entire Purchase w/ Coupon PCTHANJC
- Coldwater Creek : [Apparel] 25% Off Entire Purchase w/ Coupon NKP1225
- Bloomingdale's: [Apparel] Bloomingdale's Coupon Code Additional 20% off SALE4U
- Cabelas: [Outdoor Apparel] Columbia Men's Bugaboo Parka Jacket $79.95
- JewelryUnder100: [Jewelry] 6mm Men's Tungsten Carbide Ring for $16 + free shipping, more
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Home Depot
Call Home Depot CEO Frank Blake
This is the phone number for Home Depot Chairman and CEO Frank Blake. Use it if you have a persistent problem with Home Depot that hasn't been resolved through normal customer service channels. Remember to be polite, professional, and to the point. More » -
success stories
Honest E-mail To Priceline Gets Executive Customer Service Attention
Mohamed made a mistake, forgetting to use his Priceline bonus cash on a transaction. He contacted Priceline through their online help interface and was stunned at the quick and helpful response he received. His request was forwarded straight to the executive customer service team, and taken care of immediately. More »
