US Airways Loses Your 83-Year-Old Mother
Whoops

US Airways Loses Your 83-Year-Old Mother

Geek Squad Calls To Ask If The Appointment That Never Happened Was Satisfactory
Sad

Geek Squad Calls To Ask If The Appointment That Never Happened Was Satisfactory

Apple's Customer Service Kick Dell's Ass, Empirical Evidence Shows

Apple's Customer Service Kick Dell's Ass, Empirical Evidence Shows

Logitech Helps You Out Just Because They Feel Like It
Above and Beyond

Logitech Helps You Out Just Because They Feel Like It

Capital One Inspires Man's Loathing
Loans

Capital One Inspires Man's Loathing

Auto CEOs Flew Private Jets To Washington To Ask For Your Tax Money
Auto bailout

Auto CEOs Flew Private Jets To Washington To Ask For Your Tax Money

Consumerist

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    Consumerist
    • There's a George Foreman fryer now, people. It promises to "knock out" 55% of the fat by spinning your food. "Patented Smart Spin™ Technology lets you spin out the fat for up to 2 minutes with low or high speed setting." You may begin posting your Arrested Development "cornballer" jokes in the comments at this time. [George Foreman]

      47 comments

    • Most Popular Stories
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      2. Auto CEOs Flew Private Jets To Washington To Ask For Your Tax Money (9,373 views, 122 comments)
      3. CarX Auto Service Will Change Your Oil, Give You A Puppy (5,051 views, 93 comments)
      4. Why Doesn't Costco Accept Food Stamps? (62 comments, 4,325 views)

      5:00 PM on Wed Nov 19 2008

    • Whoops

      US Airways Loses Your 83-Year-Old Mother

      It's bad enough when they lose your luggage, but what do you do when the airline loses your 83-year-old mother? File a claim? Poor Vera Kuemmel had to answer this very question as she waited in vain at the baggage claim of the Tampa airport. More »

      3:49 PM on Wed Nov 19 2008
      By Meg Marco
      10,158 views, 56 comments

      Most discussed dinger_82: Hmm - don't you typically have to present some kind of boarding pass to BOARD a plane? Even if you're more »

    • recession watch

      Why Doesn't Costco Accept Food Stamps?

      The New York Times City Room blog asks an interesting question. Why doesn't Costco accept food stamps? Even farmers markets accept them! What's the deal, Costco? More »

      3:29 PM on Wed Nov 19 2008
      By Meg Marco
      12,830 views, 159 comments

    • Sad

      Geek Squad Calls To Ask If The Appointment That Never Happened Was Satisfactory

      Reader James is upset. His TV is broken and Geek Squad can't fix it. He bought the TV and Best Buy's performance service plan — which hypothetically should replace his TV in the event that it cannot be repaired. Now, after 2 months, 27 days, a botched repair job and 6 unreturned phone calls, James is annoyed. He's launched an Executive Email Carpet Bomb on Best Buy and CC'd us. The best part comes near the end of the letter, when Best Buy calls James to ask if he was satisfied with a Geek Squad appointment that had never even happened... More »

      3:18 PM on Wed Nov 19 2008
      By Meg Marco
      8,285 views, 31 comments

      Most discussed Incognito: Dear James, I bought my Toshiba laptop from Best Buy a year ago and they managed to sucker me into the more »

    • Apple's Customer Service Kick Dell's Ass, Empirical Evidence Shows

      Are you a PC or a Mac? If you're enjoying great customer service, chances are you're a Mac, based on some new data released by VocaLabs. More »

      2:45 PM on Wed Nov 19 2008
      By Ben Popken
      13,376 views, 109 comments

      Most discussed Jonbo298: Still not convincing to buy an overpriced laptop. *cues flames* more »

    • Above and Beyond

      Logitech Helps You Out Just Because They Feel Like It

      Here's a nice story! Cody bought a refurbished Logitech remote from an Amazon reseller — which he says had no warranty of any kind. When it broke, he called Logitech and they decided to replace it for free. Just because! More »

      2:32 PM on Wed Nov 19 2008
      By Meg Marco
      6,117 views, 62 comments

    • BJ's Wholesale Club Gets 3rd Quarter Happy Ending It's cake time at BJ's wholesale clubs as bargain-hunters shop for grocery deals to beat the recession blues. Profits rose 24%. [NYT] (Photo: SyndProd)

      13 comments

    • Crackberry

      Blackberry: Time/Money-Saver Or Productivity Trap?

      One interesting fact coming out this week is that Barack Obama appears headed for severe technology withdrawal as he gives up his Blackberry and email communication in general. Poor guy. As if having to deal with the economic crisis and the Iraq war aren't enough — now he's got this! Anyway, the fallout has sparked a debate over that the Wall Street Journal blog The Juggle. The key question: is the Crackberry a useful device that helps you save time and money or is it a life-disrupting distraction that should be limited dramatically at worst, and eliminated altogether at best? More »

      1:49 PM on Wed Nov 19 2008
      By freemoneyfinance
      3,305 views, 41 comments

      Most discussed CaptJax: Can someone explain why Obama needs to give up his BB? The White House relies on email for a significant more »

    • Loans

      Capital One Inspires Man's Loathing

      Mr Bill says his latest dealings with Capital One have him "wanting to spit venom." Whence this reptilian impulse? There is apparently no structure to refinance your loan with them. They consider it makes you a new customer, and they aren't making any new loans. This takes several hours and several phone calls to figure out. There also seems to be no way to pay off a loan with a credit or debit card. This also takes several hours and phone calls to figure out. It's really just totally frustrating for Mr. Bill. "What is this, 1987?" he writes. So he's taking his business elsewhere. His misanthropic misadventure, inside... More »

      12:29 PM on Wed Nov 19 2008
      By Ben Popken
      6,501 views, 61 comments

      Most discussed misslisa: I initially read the headline as:"Capital One Inspires Meat Loafing" more »

    • deflation

      Consumer Prices Are Plummeting! Steepest Drop In History!

      The Consumer Price Index, which measures how much Americans spend on consumer goods like groceries, clothing, entertainment and other goods and services, fell by 1 percent in October compared with prices in the previous month, says the NYT. "It was the steepest single-month drop in the 61-year history of the pricing survey." More »

      12:28 PM on Wed Nov 19 2008
      By Meg Marco
      5,251 views, 52 comments

      Most discussed tande04: I still don't get it. I was just googling this actually to try and get an explaination after I read the more »

    • Auto bailout

      Auto CEOs Flew Private Jets To Washington To Ask For Your Tax Money

      ABCNews says that the big three auto CEOs "flew to the nation's capital yesterday in private luxurious jets to make their case to Washington that the auto industry is running out of cash and needs $25 billion in taxpayer money to avoid bankruptcy." More »

      11:58 AM on Wed Nov 19 2008
      By Meg Marco
      14,386 views, 166 comments

      Most discussed Git Em SteveDave loves this guy-->: I think it's kind of sensationalism to state the price of the jet itself. It's not like they more »

    • Auto bailout

      GM Shares At 66 Year Low, But You Can Get Some For Free!

      Hey, here's a new and exciting deal. Buy a car; get 100 shares of GM stock. "Join us in jump starting America," says the sales pitch. Unfortunately, GM's shares are trading at 66 year low today as a bailout looks doubtful. More »

      11:29 AM on Wed Nov 19 2008
      By Meg Marco
      6,208 views, 61 comments

    • Frugality

      Are You Spending $145 A Year Just To Leave Your PS3 On All The Time?

      The NRDC has released some numbers about video game consoles and their power consumption. If you're one of the 50% of gamers who leave their consoles on all the time — you're wasting a lot of money. More »

      10:52 AM on Wed Nov 19 2008
      By Meg Marco
      8,735 views, 108 comments

    • Sales

      Morning Deals

      • Woot: It's a woot-off!
      • Discover: New merchants added to the Discover Cashback list
      • Amazon: College hoodies for $17.99 (down from $29.99)
      Highlights From Buxr
      • Ralph Lauren: 30% off Friends and Family w/ coupon code:HOL2008
      • Buy.com: 2-Pack Philips Earbud Headset w/ Noise Canceling Microphone for $9.99 w/ Free shipping
      • Staples: V7 Series 22" Widescreen LCD Monitor for $149.99 w/ Free shipping
      Highlights From Dealhack
      • Amazon: Fuji Finepix S1000fd 10MP Camera $173 Shipped
      • OneCall: Samsung 42-inch Plasma HDTV $750 Shipped
      • REI Outlet: Mountainsmith Notebook Messenger Bag $25
      Highlights From Dealnews
      • Amazon.com: Casio Men's Edifice Thermometer Watch for $52 + free shipping
      • Amazon.com: Klipsch Groove PM20 2.0 Speaker System for $60 + free shipping
      • Amazon.com: The Orange Box for Xbox 360 or PS3 for $20 + free s&h w/$25

      10:43 AM on Wed Nov 19 2008
      By Ben Popken
      1,099 views, 12 comments

      Most discussed Bladefist: It's also a woot-off more »

    • Deals

      Get $25 Restaurant Gift Cards for $1.50

      FROM LIFEHACKER.COM: Thanks to some sweet, sweet discount serendipity, $25 gift cards to restaurants around the country from Restaurant.com can be had through tomorrow, for $1.50 using a coupon code and a FatWallet link code. More »

      9:00 AM on Wed Nov 19 2008
      By Kevin Purdy
      19,432 views, 45 comments

    • Above and Beyond

      World's Most Conscientious Customer Completes Botched Software Purchase Over A Year Later

      Here's an "above and beyond" story from the other perspective. Patrick writes,

      I just wanted to pass along a story of a truly honest customer.

      The software company I work for put out a version available for download early 2007. It was a success, however for the first two months there was a small problem. As soon as you purchased it, you were able to download it BEFORE your credit card was validated. This led to the company getting burned until it was fixed.

      More »

      9:58 PM on Tue Nov 18 2008
      By Chris Walters
      20,537 views, 68 comments

      Most discussed CountryJustice: This story makes me happy. I do customer service work for a large publishing house and have direct daily contact with more »

    • Funny

      CarX Auto Service Will Change Your Oil, Give You A Puppy

      Kari sent us this photo she took last night in Oak Creek, Wisconsin. We'll give them points for finding a unique promotional angle, but we wonder if they saw sales increase or drop off? Update: is it legal to give away animals as a store promotion?

      9:44 PM on Tue Nov 18 2008
      By Chris Walters
      7,294 views, 111 comments

      Most discussed jwissick: Not cool. more »

    next »

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